The Insurance Council of Australia (ICA) has announced it will host a “town hall” information evening for insurance customers affected by recent flooding in Rochester and nearby Victorian communities.

The event will be held on November 16 at the Rochester Lawn Tennis Club from 5pm to 8pm to allow policyholders to speak with insurers and access information on claims processes, complaints avenues and other “useful insurance-related information to assist with insurance claims and the recovery process”.

Representatives from the ICA, Australian Financial Complaints Authority, Arc Justice and insurers will be in attendance at the session to answer questions from the audience.

ICA CEO Andrew Hall says more than 11,300 claims have been lodged across Victoria related to recent flooding, with more than 9300 property claims.

“The ICA and insurers understand the recent trauma the community has experienced with the flood and encourages Rochester policyholders impacted by the devastating event to come to this ICA hosted event to hear invaluable information that will help people with their claims and the insurance process,” Mr Hall said.

Attendants are advised to book in advance. Click here to register.

The ICA has also produced an online “Virtual Town Hall” providing insurance advice for customers who cannot attend the event.