IAG New Zealand has announced three new executive team roles, finalising organisational changes as it focuses on expanding customer outreach.

The insurer appoints Paula ter Brake as EGM Distribution, Simon Pomeroy as EGM Customer Experience and Growth, and Wayne Tippet as EGM Claims.

“As the largest general insurer in New Zealand, our growth strategy is about remaining resolutely customer-focused to ensure we are here to protect every Kiwi’s future,” IAG New Zealand CEO Amanda Whiting said.

“We now have the team in place to help us deliver this.”

Ms ter Brake joins IAG from NZ-based insurer Tower where she was MD of Pacific operations and Chief Risk Officer.

Set to begin in early September, Ms ter Brake brings more than 20 years of financial services industry experience, including serving as Global Mortgage Distribution Leader at GE Money.

“I am excited to have someone with Paula’s experience joining us and helping to execute on our strategy. Her vision and strategic outlook will be an excellent asset to the broader team,” Ms Whiting said.

Mr Pomeroy previously served as Citibank’s Global Head of Client Experience and Digital Head for APAC and EMEA.

Before working at Citibank, he held lead roles at Westpac New Zealand and Air New Zealand. He will begin his new tenure on August 1.

“Simon’s experience bridging customer and commercial results will further bolster our commitment to delivering excellent outcomes for our customers,” Ms Whiting said.

Mr Tippet is promoted permanently, having acted in the role since December last year.

He joined IAG in 2014 and has held several positions as part of the executive team. Prior to working at the insurer, he held senior positions in the financial and banking industries.

“I am personally thrilled to have Wayne join the New Zealand Leadership Team, where he brings more than just strong claims experience to the table,” Ms Whiting said.

“His passion and strong understanding of what is required to deliver an effective customer-centric claims culture will be instrumental in continuing our commitment to being there for our customers when they need us.”

Ms Whiting says the additions complete IAG’s New Zealand leadership team and allows the insurer to focus on growth strategies and help achieve better customer outcomes.

“We have an exciting outlook and are dedicated to keeping our customers’ needs front of mind,” Ms Whiting said.

“Key to this is the work already underway of transforming the customer journey to deliver new propositions, simplify our business and reinvest in growth.”