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IAG appoints customer tech leader as digital accelerates

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IAG has appointed former Qantas Loyalty CIO Alastair Robertson as EGM Customer Technology, as it continues to simplify core platforms.

The insurer told insuranceNEWS.com.au today Mr Robertson would “lead the development of richer digital experiences for our insurance customers”.

“Alastair’s appointment coincides with the accelerated adoption of digital channels by our customers and in our communities and aligns with IAG’s commitment to invest in the digital capabilities that will fuel future growth,” a spokesman said.

“Alastair brings a wealth of media, digital and loyalty experience and will enable world-leading online and mobile customer experiences, creating differentiation for IAG and our brands.”

Prior to Qantas, Mr Robertson was Chief Technology Officer at Fox Sports Australia from 2016 to 2018 and Head of Group Strategy at Seven West Media from 2013 to 2016.