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Flood probe outlines ‘critical second phase’ 

The Federal Government’s flood inquiry will hear from affected residents as it continues to investigate insurers’ responses to the record-breaking catastrophes of 2022.

The House of Representatives Standing Committee on Economics has already heard from consumer groups, regulators, insurers and reinsurers, and today unveiled a timetable for further hearings and community visits.

On March 15, it will hear from Swiss Re, Treasury, the National Emergency Management Agency and Lloyd’s. On March 22, it's the turn of industry consultant John Trowbridge, the Australian Competition and Consumer Commission, and Auto & General.

In April and May, the committee will visit regions worst affected by the floods, including Brisbane, Lismore, Sydney, the Hawkesbury, Eugowra, Molong, Melbourne, Rochester and Heathcote. Dates of each visit have yet to be confirmed.

“We are entering the critical second phase of this inquiry, where we want to hear first-hand about the floods’ impact on communities, and the experiences of local residents and businesses going through the claims process with their insurers,” Committee Chair Daniel Mulino said.

“One of our priorities for these hearings will be organising roundtables and community statements, where we want to hear directly from people on the ground about their experiences with the insurance industry after the floods.

“A number of these affected towns have been hit again by floods since 2022, and the committee will be looking to see if insurers’ handling of claims has improved.”

insuranceNEWS.com.au understands a video stream of the community visits may not be possible, but an audio feed should be available.

The committee says residents and organisations can still make submissions before the end of July. 

More than 400 people have already provided feedback through an online survey, which also remains open until July 31.