Axa XL Australia Head of Claims Julijana Sumner has been appointed Chief Claims Officer for APAC & Europe and XL Insurance Company SE, subject to regulatory approvals.

Ms Sumner will oversee the insurer’s claims services across Australia, Asia and Europe, leading the regional claims function and working closely with Axa XL’s local claims teams.

“Outstanding claims service is a real differentiator in our industry. And we know that claims excellence requires strong leadership, deep technical expertise and a client-first mindset, especially when working with complex, global organisations,” Axa XL CEO APAC & Europe Xavier Veyry said.

“These are all qualities that Julijana embodies, and I am delighted to see her move into this new role.”

Ms Sumner joined the business in 2012 as a Senior Claims Specialist for Financial Lines in Australia and she later served as a Regional Claims Practice Leader for Financial Lines in APAC.

She also sits on the insurer’s 2023/2024 Leadership Team Advisory Council.