Zurich has launched an incident response service to help businesses in the Asia-Pacific region mitigate and recover from cyber attacks.

The insurer says DigitalResolve, offered through loss adjuster partner Crawford & Company, helps organisations co-ordinate and manage resources to recover from damaging attacks with minimum disruption.

The service supports organisations by assigning a dedicated 24/7 incident manager, who in turn appoints and co-ordinates a team of cyber experts to resolve the issue and minimise post-attack exposure.

Depending on the attack, these will include PR consultants, forensic accountants, IT forensic experts, lawyers, credit monitors, and ransom negotiators.

DigitalResolve will be available to all Zurich Security and Privacy customers in Singapore first, followed by Hong Kong, Japan and China by the end of this year. It will then be rolled out to other markets across the region.

A spokesman for Zurich Australia told insuranceNEWS.com.au the company is “currently in the process of rolling it out in Australia”.

Oliver Vale, Zurich’s Head of Professional Indemnity Zurich Global Corporate Asia, says more than half of the world’s internet users are in Asia.

“However, despite being the fastest-growing region for connectivity, the region is still inadequately prepared for cyber attacks,” he said.