IAG New Zealand has stopped using sales target to decide employee remuneration.

The decision marks the insurer’s shift to place more emphasis on serving customers’ needs.

“We know that customer and community sentiment is evolving, [and] people expect to receive a great experience,” CEO Craig Olsen said.

“Removing sales targets will further enable IAG to build a culture that has our people and customers at the core of everything we do.

“The latest move means will we have zero incentivised sales targets.”