IAG has introduced a “Help Program” for personal lines customers, offering tailored solutions to address the individual needs of policyholders who have been financially affected by the pandemic-triggered economic slump.

The program, announced last week, is immediately available to NRMA Insurance, SGIO and SGIC Home and Motor Insurance policyholders, and is in addition to the measures announced in March for small business clients, suppliers and travel insurance customers.

Support measures include premium reductions, reduced excess amounts in the event of a claim, flexibility to change from annual to pay-by-the-month premium plan and waived cancellation and administration fees.

The program will be in place until September 30, and IAG has not ruled out providing extra support and benefits in the near future depending on how the current crisis evolves.

“Across our business we have already taken significant actions to support small business and individuals suffering hardship,” CEO Australia Mark Milliner said.

“It’s important we help our customers who are finding it difficult to make ends meet during these exceptional times, and provide immediate and effective support to them, based on their individual circumstances.”