Hollard Insurance will be upgrading its core policy, billing and rating systems from on-premises to cloud-based software as a service (SaaS), under its latest partnership with Duck Creek Technologies, a provider of core system solutions to the general insurance industry.

The cloud-based deployment of Duck Creek OnDemand, a SaaS solution that aims to give carriers the control they need to innovate faster, comes as the insurer recently embarked on a technology-enabled business transformation to modernise its underwriting, service and support tools.

“As an insurer that prides itself in partnerships – our business model is based on partnering with some of Australia’s leading brands – selecting a partner that shares our DNA along with providing technology that could enable our vision was key in our decision-making process,” CIO Jamie Smith said.

“Aligned to our partnership philosophy, our own brand has limited visibility in the market, and we stand behind and support our partner’s brands and their value proposition.

“This meant we needed back-end systems that could provide common and core features where scale or standard processes were required, with the flexibility to differentiate where necessary.”

Duck Creek Technologies Asia Pacific MD Shaji Sethu says “from the get-go, Hollard expressed a desire to simplify its business and increase agility to be flexible in light of partner and market demands”.

“Duck Creek’s true SaaS solution will assist Hollard in its technology-led business transformation, through Duck Creek’s evergreen, agile and intelligent platform,” he said.