Claim Central Consolidated has expanded its remote desktop assessing service to meet increased demand from insurance clients, who have had to adjust their practices to comply with the Government’s social distancing rules to contain the spread of the coronavirus outbreak.

“At this unprecedented time, we are doing everything we can to support our clients, their customers and employees,” CEO Brian Siemsen said.

The move to expand its Virtual Inspections as a Service (VIAAS) product will allow more claims to be processed faster while ensuring health and safety needs are protected at the same time.

VIAAS involves connecting remote desktop assessors directly with policyholders to inspect and assess their claims using LiveLogik, a live video streaming and collaboration platform. Insurers can choose to use a range of options including inspection, estimate and reporting services. Alternatively they can set up LiveLogik for their internal claims teams.