Australian Seniors Insurance Agency has opened a second bricks-and-mortar store, building on the successful launch of its first branch last November in Castle Towers, NSW.

The branch in Lake Haven in the NSW Central Coast region is staffed by insurance specialists, a concierge and connect officer.

Free in-house workshops for customers will be held throughout the year.

“The opening of our second Australian Seniors retail store is paramount to ensuring we continue to speak to our customers in a way that best suits them,” spokesman Sarah Richards said.

“Our research tells us our customers value face-to-face conversation and we’ve found that to be true with the success [of] our Castle Towers store in Sydney.”