Auto & General has deployed UK insurtech Aquarium Software’s cloud-based platform, a one-stop solution for pet insurers.

Aquarium’s platform uses machine learning to evaluate data and complex content and support decision-making during policy and claims processes. It promises to vastly reduce operational overheads and slash the time for the policyholder to get paid from multiple days to just a few seconds.

“We are incredibly impressed by many aspects of the project including the core system functionality, the on-time delivery and the professionalism of the team,” Auto & General GM Pet Health Insurance Patricia Kleinhans said.

She says Aquarium is able to remotely implement its platform within just a few months, allowing Auto & General to start operations in record time.

The coronavirus pandemic has escalated pet purchases in Australia, creating significant new business potential for the pet insurance sector.