Allianz Australia has won the Gold Mansfield Award for excellence in claims-handling for the second year in a row.

The insurer was presented with the accolade at a ceremony at Sydney’s Establishment Ballroom last night, attended by more than 200 people.

Other finalists for the overall award were FM Global, Berkshire Hathaway Specialty Insurance (BHSI) and TravelCard.

Allianz also won the SME property and casualty category, again for the second year running, and the personal lines category.

BHSI and FM Global were joint winners of corporate property and casualty, while TravelCard took out the specialty section.

The awards, named after the English Lord Chief Justice who introduced the concept of utmost good faith to the insurance process in 1766, are organised by Insurance News and LMI Group.

They were again made possible by the support of sponsors Insurance & Care NSW (icare) and Steadfast, who have backed the scheme since its launch three years ago.

Winners and finalists are calculated using official reports and surveys conducted by LMI, with the results “weighted” so all insurers are viewed equally.

The full results in the Mansfield Awards for Claims Excellence, with the finalists, are as follows:

Personal lines: The winner was Allianz. The other finalists were Blue Zebra, Catholic Church Insurance, RAC Insurance and RACQ Insurance.

SME property and casualty: The winner was Allianz. The other finalists were 360 Underwriting, Ansvar Insurance and Insure That.

Corporate property and casualty: The joint winners were BHSI and FM Global. The other finalists were Chubb and Allianz.

Specialty: The winner was TravelCard. The other finalists were Global Transport Insurance, Mecon Insurance, National Transport Insurance and Shannons Insurance.

The Gold Mansfield Award for overall excellence in claims: The winner was Allianz. The other finalists were BHSI, FM Global and TravelCard.

More details in our regular bulletin on Monday.