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24 February 2017
SA-based insurer RAA is the most trusted personal lines insurer in Australia, according to a survey of nearly 3000 people by consumer advocate Choice.
RAA exceeds expectations among 40% of its customers, while IAG’s motoring brand SGIC – which is also SA-based – scores 39%, followed by RACQ Insurance on 34%.
Over-50s specialist APIA and AAMI, both owned by Suncorp, are the top performers in the home insurance category, with 53% of claimants rating them nine out of 10 for exceeding expectations, while RACQ Insurance wins the comprehensive car category, with 72% of respondents scoring it nine out of 10.
RAA and SGIC have the highest proportion of customers who say they will renew their policies, at 69% and 61% respectively.
In contrast, only one in three Budget Direct customers are likely to renew.
In terms of long-term loyalty, about 25% of NRMA Insurance customers have held policies for more than 20 years, followed by RACV Insurance with 19%.
A minimum sample of 30 policyholders or claimants per insurer was required for the Choice survey.
22 February 2017
Your positive attitude, commitment to providing quality customer service and high energy will ensure your success in this position.
22 February 2017
Sales training and relationship management is your passion? Want to drive business results first hand? Grab this exciting opportunity now!
21 February 2017
You are responsible for developing change strategies, plans and deliverables that improve the employee experience and increase the adoption, utilisation and proficiency of use of our HR and collaboration digital technologies and processes.