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AIA extends Claims on Wheels program

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AIA Australia will roll out its Claims on Wheels home visit service nationwide following a successful pilot in Victoria.

The free service allows the insurer’s consultants to visit people facing significant health issues at home, to personally assist with the claims process.

The pilot, launched last year, focused on cancer patients, but it has been extended to coronary care, income protection and all other types of claims by policyholders, the company says.

“We aim to make the process of submitting a claim and starting treatment easier, so they can solely focus on recovery,” AIA Australia and New Zealand CEO Damien Mu said.