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Vero NZ introduces ‘data-driven’ claims tool

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Vero Insurance New Zealand has partnered with property data and analytics company CoreLogic to automate claims processes, offering quicker home repairs and transparency.

Symbility Solutions is a data-driven, cloud-based claims assessment and management tool that “vastly improves” efficiencies, according to Corelogic’s Richard Deakin.

“Often the biggest cause of frustration among policyholders is not knowing where the claim is at, or what the outcome is likely to be – something often remembered very clearly at renewal time,” Mr Deakin says.

“Symbility turns this on its head, instead offering full visibility of the claim to all participants.”

Vero EGM Claims Jimmy Higgins says the insurer wanted a tool that is easy to use and offers assessment and pricing accuracy, improved claims management, and reduced revisits and variations.

“We trialled Symbility and were delighted with the way it improved outcomes for our customers, so we’re looking forward to seeing the very real benefits it will have for our claims handling process, and for our customers,” he says.