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Analysis

Dive In to help bring change

13 August 2018

The Lloyd’s diversity and inclusion festival, Dive In, is getting bigger by the year…

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Brand transparency – or clear as mud?

6 August 2018

Information overload could well be the insurance industry’s fate if Canberra takes up one of the key suggestions in the Productivity Commission’s final competition report…

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Mutual disagreement

30 July 2018

Insurance is a complicated business, and sometimes it’s even more complicated. Take for example last week’s report by the Victorian Auditor-General, Andrew Greaves, who has questioned the value councils are getting from mutual insurance schemes…

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Cladding fallout: insurers burn building industry

23 July 2018

Insurance impacts from flammable cladding are biting more deeply a year after the Grenfell Tower disaster in London and more than three years after fire raced up Melbourne’s Lacrosse building…

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Clause out: last scrap looms over contract terms

16 July 2018

The war over the extension of unfair contract term laws to insurance may have reached its final battle, with the release of Treasury proposals that insurers say will have far-reaching repercussions…

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Funeral insurance beset with problems

9 July 2018

Serious concerns over the business practices of funeral insurers are nothing new. Aggressive sales representatives, non-payment, policy changes and cancellations with the loss of premiums paid, along with the targeting of Aboriginals as young as 20 are all issues that have been exposed in the past…

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Committee cracks code as pressure grows on insurers

2 July 2018

The latest General Insurance Code of Practice review addresses many areas in which insurers have faced criticism, particularly dealing with vulnerable consumers, but whether it goes far enough remains to be seen, as a raft of inquiries and reviews put financial services under scrutiny…

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Widening the parameters on parametrics

25 June 2018

Among the many issues insuranceNEWS.com.au reports on throughout the year is the industry’s continuing efforts to simplify claims resolution processes. It’s a challenge that’s complex and can result in frustrating and expensive legal entanglements…

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Class actions: no reprieve for D&O insurers

18 June 2018

The threat of five class actions against AMP and recent reports from Aon and Marsh have shown that challenges in the directors’ and officers’ market will not be dealt with soon…

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Pricing debate: the north will rise again

12 June 2018

Granted it’s only a preliminary report, but one can’t help a sense of deja vu reading the Australian Competition and Consumer Commission’s initial thoughts on its continuing northern Australia pricing probe…

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Expect the unexpected

4 June 2018

Swiss Re’s latest report on emerging risks is a testament to unintended consequences and good ideas gone wrong…

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Insurtechs: use us or lose us

28 May 2018

The first survey of Australia’s burgeoning insurtech ecosystem reveals new players’ frustration at an apparent lack of interest from incumbent insurers…

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Industry reviews: a road to nowhere

21 May 2018

Regulation is the key to a healthy, effectively functioning insurance industry…

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The awards conundrum

14 May 2018

The insurance industry is awash with awards. From brokerages naming their favourite insurer to industry-wide awards, there seems to be something for everyone…

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Work disability: a mess worth untangling

7 May 2018

The workers’ compensation and compulsory third party insurance scheme maze is part of a larger health-related income support system jumble that could operate more effectively…

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Trust looms large on consumers’ radar

30 April 2018

In a consumer-dominated and connected world, it’s not just numbers and processes that drive financial strength, but also trust and respect…

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Natural catastrophes: an Australian perspective

23 April 2018

Swiss Re’s 50th-anniversary Sigma report, Natural Catastrophes and Man-Made Disasters, highlights just how damaging last year was…

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Engage and delight: the ‘everyday’ challenge for insurers

16 April 2018

Unless insurers start adjusting their digital tactics, the millions they have spent in recent years to counter insurtechs and other tech challengers may come to nothing, according to Accenture…

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All eyes on Treasurer as MPs blast life industry

9 April 2018

Mark May 8 as a possible D-Day for the beleaguered life insurance industry, which is anxiously waiting for Treasurer Scott Morrison’s 2018/19 budget…

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Vero index: opportunity knocks for brokers

26 March 2018

Despite increasing pressure from direct players, brokers can still find plenty of opportunities in the SME market…

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