ANZIIF Webinar: Building Trust and a Positive Customer Experience

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In this one hour webinar, two industry leaders from Honan Insurance Group — Steve Pappas and Eliza White — explore the considerations every brand should make when developing their customer experience strategy. Steve and Eliza will discuss how their approach is anchored on being a partner, not just a transactional broker, and striving to add more, do more and create a genuine difference for clients.

During this session, you will learn how to ensure a positive customer experience, including:

  • Establishing a service methodology
  • The importance of gathering and understanding your brand's Net Promoter Score (NPS)
  • The impact of a positive customer experience on loyalty, customer retention and brand advocacy
  • The advantages of an innovative culture and diverse workforce to support this strategy
  • How to change a negative customer perception into a positive one through your customer engagement.
Venue: Online
Time: 12.00pm - 1.00pm AEST
Event Manager:    Sara Cheong
Phone: 03 9613 7200