APIG Webinar: AFCA Insights - Trends in Insurance and Advice Complaints

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In this webinar, AFCA will present on what consumers were complaining about in 2020, with a focus on adviser conduct. This includes tips on managing and avoiding complaints, and will ultimately provide a greater understanding of the rationale behind the way complaints are handled by AFCA.

Following the presentation will be a Q&A session.


  • Natalie Cameron, Lead Ombudsman, Investments & Advice, AFCA
  • Chris Liamos, Ombudsman, Insurance, AFCA
  • Maya Lazarus, Brooklyn Claims Manager & Senior Claims Specialist, AXA XL
  • Chair: Dean Pinto, Partner, Wotton + Kearney
Venue: Online webinar
Time: 1.00pm - 2.00pm
Event Manager:   
Website: www.apig.com.au