insuranceNEWS.com.au - Analysis

What if complaints were a service, not a problem to manage?

Mon, 08 Jun 2026 01:00:00 GMT

Here is a question worth sitting with: what if the way the Australian insurance industry thinks about complaints is itself the problem?

Breach breakdown: key findings from code report

Mon, 01 Jun 2026 02:06:02 GMT

The General Insurance Code Governance Committee has released its annual data and compliance report – and there are some concerning trends...

Three key innovation trends, according to ASIC

Mon, 25 May 2026 01:03:10 GMT

The Australian Securities and Investments Commission’s new report on innovation in financial technology includes a dedicated section on insurance – and flags three key trends in the sector...

Budget’s big misses: is anyone listening on critical issues?

Mon, 18 May 2026 01:26:55 GMT

At first glance, it might appear there are some nice wins for the industry in the federal budget, with cuts to regulatory red tape and money set aside to address home insurance affordability...

Tort reform a flashpoint as MPs examine business cover

Mon, 11 May 2026 03:59:24 GMT

A parliamentary inquiry into small business insurance has asked for more information on the case for civil liability law reform, after the issue proved contentious at a hearing last week...

Bad legacy: an action plan to help high-risk households

Mon, 04 May 2026 04:08:02 GMT

A coalition of organisations concerned about insurance affordability have put forward a plan to improve resilience in current housing stock and ensure mitigation measures are recognised through lower premiums...

El Nino may return – but the outlook remains cloudy for now

Mon, 27 Apr 2026 04:17:57 GMT

A dry outlook for eastern Australia over the next three months and talk of a possible strong or “super” El Nino is generating unease about drought and fire risks, but the Bureau of Meteorology cautions many factors are at play...

Drivers under the pump and eyeing an electric switch

Mon, 20 Apr 2026 04:56:34 GMT

The Middle East crisis is causing car buyers to rethink barriers that previously made them nervous about electric vehicles, and the insurance industry is keeping an eye on long-term implications...

High resolution: a close look at ASIC’s dispute stats

Mon, 13 Apr 2026 02:15:04 GMT

The industry received about 2.086 million general insurance complaints in 2024-25, according to the Australian Securities and Investments Commission’s new dispute dashboard...

Unideal homes: wicked problem requires change at every level

Mon, 30 Mar 2026 03:14:56 GMT

In parts of Australia, home insurance is becoming very expensive, even unaffordable. This is no longer a small issue. It is concentrated in flood, cyclone and bushfire zones, and is likely to worsen as climate change unfolds...

Time for humans and AI alike to show their worth

Mon, 23 Mar 2026 02:23:05 GMT

This year will demand bold, human-centric strategies from insurers as they speed delivery of their goals through better use of their workforces and technology...

Investors’ AI panic sends a signal brokers can’t ignore

Mon, 16 Mar 2026 00:08:03 GMT

The insurance industry was placing bets on risk before most modern institutions were even a thought...

Women are reaching management – now we must keep them there

Mon, 09 Mar 2026 02:00:00 GMT

As the industry continues to address gender disparities, Australian and New Zealand Institute of Insurance and Finance CEO Katrina Shanks writes an exclusive article for insuranceNEWS.com.au...

Budget submission gives new impetus to old arguments

Mon, 02 Mar 2026 03:58:24 GMT

The Insurance Council of Australia has outlined 11 federal budget recommendations, as it warns the government not to gamble with Australians’ futures...

Commission impossible? Strata’s moment of truth looms

Mon, 23 Feb 2026 02:48:21 GMT

After all the independent studies, headlines, television exposés and industry reflection, strata insurance professionals are bracing for two reports that could have a dramatic impact on how they operate...

The market reaction to AI shopping: what’s really going on?

Mon, 16 Feb 2026 03:34:05 GMT

The recent pullback in global insurance and broker stocks following the emergence of AI-enabled shopping agents reflects a familiar market reflex: pricing in disruption quickly, well before the operating reality is fully clear...

Big breaches: the top cyber incidents of 2025

Mon, 09 Feb 2026 03:40:22 GMT

Last year, Australian companies and residents fell victim to a number of headline-grabbing cyberattacks – with Qantas and major superannuation funds among those affected...

No levies, more levees: ICA presents case against TasInsure

Mon, 02 Feb 2026 02:19:30 GMT

Tasmania may not experience cyclones or the kind of flooding seen in mainland eastern Australia, but insurers point out that 98% of the state is bushfire-prone and setting up a government-owned retail insurer isn’t the answer on affordability...

Year of improvement: five key points from insurer code report

Mon, 15 Dec 2025 00:38:53 GMT

The General Insurance Code Governance Committee has released its annual report, arguing its activities this year have driven improvements across the sector...

A year in stories: your favourite articles from 2025

Mon, 08 Dec 2025 03:34:52 GMT

There has been a steady flow of significant news stories this year, and the team at insuranceNEWS.com.au has already published more than 2700 articles...